Technical Support

ExceedSoft is dedicated to delivering outstanding support services, designed to help our clients manage and operate their systems with unparalleled efficiency and at a reduced cost. Our technical support team, known for their expertise and proficiency, plays a crucial role in ensuring the smooth and continuous operation of our customers' systems. We have full confidence in their abilities to provide quick and effective solutions, ensuring minimal downtime and maximum productivity for our clients.

Our support services are characterized by their high availability, ensuring that assistance is always just a call or click away. Whether it's addressing immediate technical issues, providing system updates, or offering guidance on best practices, our team is ready to assist. Additionally, our capability to manage and troubleshoot operations remotely means that we can resolve issues promptly, regardless of the physical location of our clients, further enhancing the efficiency of our support.

We also focus on proactive support, anticipating potential challenges and addressing them before they impact our clients' operations. This forward-thinking approach helps in maintaining the longevity and reliability of the systems we provide. Regular system health checks, performance optimization, and security updates are part of our comprehensive support package, ensuring that our clients' systems are not only running smoothly but are also secure and up-to-date.

Furthermore, we understand that each client has unique needs and challenges. Therefore, our support services are tailored to meet the specific requirements of each client, providing personalized solutions that align with their business goals and operational strategies. This customization ensures that our clients receive the most relevant and effective support.

In summary, ExceedSoft's technical support services are an integral part of our commitment to our clients. We strive to provide responsive, effective, and personalized support, ensuring that our clients can operate their systems with confidence and ease, thereby contributing to the overall success and growth of their businesses.

Systen Installation:

The company is installing systems and software attached to them for free, and ensure the work programs of the company that bought the systems, and the installation engineers specializing in information technology.

Training:

The company is training users of the programs as competent at the headquarters of the company providing the training requirements of the training hall where the network, computers and a blackboard, and persons with the training efficiency and specialists in the systems.

Maintenance:

The company integrated maintenance, Update and download new versions of the programs sold for free for one year, with an option to renew the contract maintenance and modernization, Nominal wages.

Remote technical support:

The company’s technical support remotely, to provide faster services to the user and save time wasted in the transition from the company’s headquarters to the site of the user. In the case that the problem takes a few minutes. To take advantage of this time lost to service another client?

In case the need arises to solve the problem at the site of the user select the appropriate time with the client to resolve the problem, the most important principles of the company save time and effort, as well as speed of response to user requests.

Communication of technical support:

Call the company or send a fax to the work of communication for the problem, contact the company at a time is always the company’s official time of 8 am to 5 pm.

Phone number: +967 1 538 620

Fax: +967 1 53 8622